Privacy Policy

overview

This Privacy Policy governs the practices of www.orgasmvibe.com (referred to as the “Site” or “we”) concerning the collection, utilization, and disclosure of your Personal Information when you visit the Site or engage in a purchase.

Collection of Personal Information

During your visit to the Site, we gather specific data related to your device, interactions with the Site, and information necessary to facilitate your purchases. Furthermore, if you reach out to us for customer support, we may collect additional details. In this Privacy Policy, we classify any information that can uniquely identify an individual, including the following, as “Personal Information.” For further details about the types of Personal Information we collect and the reasons behind it, please refer to the list below.

Device Information

We collect various examples of Personal Information related to your device, which may include the version of your web browser, IP address, time zone, cookie information, details about the sites or products you view, search terms used, and the manner in which you interact with the Site.

Purpose of Collection

The collection of this Personal Information serves multiple purposes. Firstly, it allows us to fulfill our contract with you by providing the products or services you’ve ordered. Secondly, it enables us to process your payment securely, arrange for shipping, and issue invoices and order confirmations. Additionally, we use this information to communicate with you effectively regarding your order, screen orders for potential risk or fraud, and, if you’ve consented, share information or advertising related to our products or services based on your preferences.

Source of Collection

The mentioned Personal Information is collected automatically when you access our Site. This collection occurs through the use of various technologies such as cookies, log files, web beacons, tags, or pixels. These tools enable us to gather the necessary data seamlessly during your interaction with the Site.

Disclosure for Business Purpose

To ensure the smooth and efficient processing of your orders, we share this information with our processor, Woocommerce. This disclosure is essential for us to provide you with a seamless shopping experience and deliver the products or services you’ve requested. Be assured that we maintain strict data protection measures when sharing this information with third parties.

Order Information

We collect several examples of Personal Information to facilitate order processing and delivery of products or services. The information we gather includes your name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number.

Customer Support Information

The Personal Information collected for customer support purposes includes details provided by you when seeking assistance or support.

Purpose of Collection

We collect this information to offer you comprehensive customer support, address any queries or issues you may have, and provide appropriate assistance promptly.

Source of Collection

• The mentioned Personal Information is collected directly from you when you reach out to us for customer support.

• In both cases, rest assured that we prioritize the protection and privacy of your Personal Information and adhere to all relevant data protection laws and regulations.

Minors

The Site is designed for individuals who are 18 years of age or older. We do not purposefully collect Personal Information from children. If you are a parent or guardian and suspect that your child has provided us with Personal Information, kindly contact us at the address provided below to request the deletion of such information.

Sharing Personal Information

• We may share your Personal Information with certain service providers to assist us in delivering our services and fulfilling our contractual obligations to you, as previously described. For instance:

• We utilize Woocommerce to power our online store. For more details on how Woocommerce handles your Personal Information, please refer to their privacy policy: https://www.shopify.com/legal/privacy.

• On occasion, we may share your Personal Information to comply with relevant laws and regulations, respond to a subpoena, search warrant, or any other lawful request for information that we receive, or to safeguard our rights and interests. Rest assured that we adhere to all applicable legal requirements and take appropriate measures to protect your information in such situations.

Behavioural Advertising

• As mentioned earlier, we utilize your Personal Information to provide you with targeted advertisements or marketing communications that we believe may align with your interests. For instance:

• To gain insights into how our customers use the Site, we employ Google Analytics. For a more comprehensive understanding of how Google utilizes your Personal Information, please refer to their privacy policy: https://policies.google.com/privacy?hl=en.

• Information regarding your interactions with the Site, purchases made, and engagement with our ads on other websites may be shared with our advertising partners. Some of this data is directly collected and shared with our advertising partners, and in certain cases, this is accomplished through the use of cookies or similar technologies, subject to your location-specific consent.

• For further comprehension of how targeted advertising functions, you can explore the educational page of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opting Out of Targeted Advertising

If you prefer not to receive targeted advertising, you can exercise your choice by opting out through the following platforms:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Moreover, you have the option to opt out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance: http://optout.aboutads.info/.

Using Personal Information

• We respect your preferences and choices regarding advertising, and these opt-out options allow you to manage your preferences for a more personalized online experience.

• We utilize your Personal Information to deliver our services to you, encompassing the following:

• Offering Products for Sale: We use your information to present and offer products for purchase on our platform, ensuring you have access to a wide range of options.

• Processing Payments: Your Personal Information is essential for processing payments securely and efficiently, ensuring a smooth transaction process.

• Shipping and Fulfillment: We use your details to arrange shipping and fulfill your orders promptly, ensuring the products reach you in a timely manner.

• Keeping You Informed: Your Personal Information helps us keep you informed about new products, services, and special offers that we believe may be of interest to you.

• Rest assured that we handle your Personal Information with utmost care and prioritize your privacy and security. By using this information responsibly, we aim to enhance your overall experience and provide you with a seamless and tailored service.

Lawful basis

Under the provisions of the General Data Protection Regulation (“GDPR”), residents of the European Economic Area (“EEA”) have their personal information processed based on the following lawful grounds:

Your explicit consent;

• The necessity for the performance of the contract between you and the Site;

• Compliance with our legal obligations;

• Protection of your vital interests;

• Carrying out tasks in the public interest;

• Pursuit of our legitimate interests, always ensuring they do not override your fundamental rights and freedoms.

Retention

Once an order is placed through the Site, we will keep your Personal Information on record unless you specifically request us to erase this data. If you wish to exercise your right of erasure, further details can be found in the ‘Your rights’ section below.

Automatic Decision Making

• As a resident of the EEA, you hold the right to object to processing that relies solely on automated decision-making, including profiling, especially when such decisions have legal implications or significantly impact you.

• We want to assure you that we DO NOT employ fully automated decision-making processes that would have any legal or significant impact on you based on your customer data.

• However, please note that our processor, Woocommerce, does employ limited automated decision-making for the purpose of preventing fraud. Nevertheless, these decisions do not hold any legal or otherwise significant effect on you.

• The services utilizing elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist remains in effect for a short duration of a few hours.

• Temporary denylist of credit cards linked to denylisted IP addresses. This denylist remains in effect for a brief period of a few days.

Selling Personal Information

• Our Site engages in the selling of Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• For residents of the European Economic Area (EEA), you hold certain rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access the Personal Information we have about you.

• The right to request the portability of your Personal Information to a new service.

• The right to ask for corrections, updates, or erasure of your Personal Information.

• If you wish to exercise any of these rights, please get in touch with us through the contact information provided below.

Please be aware that your Personal Information will initially be processed in Ireland and subsequently transferred outside of Europe for storage and further processing, which may include transfers to Canada and the United States. For more detailed information on how data transfers comply with the GDPR, you can refer to Woocommerce GDPR Whitepaper at the following link: Shopify GDPR Whitepaper.

CCPA

• The Right to Know: You can request access to the Personal Information we have collected about you.

• The right to data portability: You can ask us to provide your Personal Information in a format that allows you to transfer it to another service.

• For residents of California, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include:

• The right to correction, update, or erasure: You have the right to request that we correct, update, or delete any of your Personal Information.

• If you wish to exercise any of these rights, please reach out to us using the contact information provided below.

• If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided below.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by remembering your actions and preferences, such as login details and region selection. This way, you won’t have to enter the same information repeatedly when you return to the site or navigate between pages. Cookies also provide valuable insights into how people use the website, indicating whether they are first-time visitors or frequent users.

• To optimize your experience on our Site and provide our services, we utilize the following types of cookies:

• Session cookies: These cookies are temporary and remain on your device until you finish browsing. They help improve your immediate experience during the session.

• Persistent cookies: These cookies last until they expire or are deleted. Most of the cookies we use fall into this category, and they typically remain on your device for periods between 30 minutes and two years from their download date.

• While you can control and manage cookies in different ways, it’s essential to note that blocking or removing cookies might negatively impact your user experience, and certain parts of our website may no longer be fully accessible.

• Most web browsers automatically accept cookies, but you have the option to decide whether to accept them or not through your browser controls, usually found in the “Tools” or “Preferences” menu. If you need assistance in modifying your browser settings, blocking, managing, or filtering cookies, you can refer to your browser’s help file or visit sites like www.allaboutcookies.org for more information.

• Please be aware that blocking cookies may not completely prevent us from sharing information with third parties, including our advertising partners. To exercise your rights or opt-out of specific information uses by these parties, please follow the instructions in the “Behavioural Advertising” section provided above.

Do Not Track

Please be aware that we do not modify our data collection and usage practices when we encounter “Do Not Track” signals from your browser. As there is no unified industry standard for responding to such signals, we continue with our regular data practices.

Changes

It is important to note that this Privacy Policy may undergo updates periodically to reflect changes in our practices, operational procedures, or for reasons related to legal or regulatory requirements.

Contact

For more information about our privacy practices, if you have any inquiries, or wish to make a complaint, please feel free to reach out to us through the following means:

(a) By Email: info@orgasmvibe.com

(b) By Facebook:
                                    
(b) By Instagram:
                              
(c) By Youtube:

Further Question How to Make a Complaint

If you have further questions or concerns and are dissatisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or you may choose to contact our supervisory authority through the following link: https://ico.org.uk/make-a-complaint/