E shipping process ensures discretion, and there will be no reference to “ORGASM VIBE” or any other adult company name on the package. Orders will be dispatched within 24 to 72 hours. Please allow 3 to 7 business days for your package to arrive. Kindly note that you must be over 18 years old to place an order with ORGASM VIBE. By using this site, you confirm that you are above 18 years of age.
Shipping rates vary depending on the destination and the weight of the items. Here are the shipping details
SHIPPING TO CONTINENTAL US
- $7.99 flat rate shipping for orders under $69.
- Free US Shipping on orders $69 and above.
SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO
- $34.99 flat rate shipping.
SHIPPING TO CANADA, MEXICO
- $34.99 flat rate shipping.
SHIPPING TO EUROPE
- $20 USPS shipping for packages under 1 lb.
- $30 USPS shipping for packages over 1 lb.
- $9.99 for standard shipping under 1 lb (from China warehouse).
- $14.99 for standard shipping for packages weighing 1-1.99 lbs (from China warehouse).
- $19.99 for standard shipping for packages over 2 lbs (from China warehouse).
SHIPPING TO UK:
Please visit www.honeyplaybox.co.uk for shipping information.
SHIPPING TO ASIA
- $9.99 for packages under 1 lb.
- $14.99 for packages over 1 lb.
SHIPPING TO REST OF THE WORLD
- $20 for packages under 1 lb.
- $30 for packages over 1 lb.
note; Please note that shipping costs and options may be subject to change, and it’s always best to refer to the latest information on the website when placing an order.
For Realistic Butts
we offer the following shipping options with their respective rates and delivery times:
- $6.99 for packages under 1 lb, estimated delivery within 7-15 days.
- $14.99 for packages weighing 1 lb to 4.99 lbs, estimated delivery within 7-15 days.
- $59.99 for packages weighing 5 lbs to 7.99 lbs, estimated delivery within 7-15 days.
- $69.99 for packages weighing 8 lbs to 10.99 lbs, estimated delivery within 7-15 days.
- $79.99 for packages weighing 11 lbs to 13.99 lbs, estimated delivery within 7-15 days.
- $89.99 for packages weighing 14 lbs to 16.99 lbs, estimated delivery within 7-15 days.
- $99.99 for packages weighing 17 lbs to 19.99 lbs, estimated delivery within 7-15 days.
- $119.99 for packages weighing 20 lbs to 25.99 lbs, estimated delivery within 7-15 days.
- $129.99 for packages weighing 26 lbs and above, estimated delivery within 7-15 days.
Important Shipping Information
Please ensure that you verify your shipping address before proceeding with the checkout process. Once the package has been shipped from our facilities, we cannot be held liable for any issues related to its delivery. This includes situations where you are not present at the delivery address, such as shipping to a hotel, your absence from home or elsewhere, or if you fail to claim the package in a timely manner from a shipping facility. It is essential to provide accurate and up-to-date shipping information to avoid any delivery complications.
Return to Sender
In the event that products are returned to us due to failure to claim or if the provided address is incorrect, we will automatically add the returned items back into our inventory. However, please note that in such cases, we will issue a store credit code to you, minus the shipping costs.
Lost Packages
While we make every effort to ensure timely and accurate deliveries, Orgasm Vibe cannot be held responsible for lost, misdirected, or stolen packages. However, we are more than willing to assist you in locating the package to the best of our ability if it is not successfully delivered.
A package is considered lost if the tracking number does not confirm delivery. Please note that if the tracking number indicates that the package has been delivered, insurance will not cover any losses. If you anticipate any issues with package deliveries at your location, we strongly recommend opting for a signature required service during checkout.
If the tracking number shows the package as delivered, but you have not received it, you will need to directly contact the shipping company to address the situation. It is important to report any missing package within 72 hours of the confirmed delivery as per the tracking number. After this time frame, it may be challenging to retrieve the package. We assume that customers provide a secure location for package deliveries. If security is a concern, please consider selecting the signature required service during checkout or provide a secure delivery location.
To file a claim with USPS, please follow these instructions: https://www.usps.com/help/missing-mail.htm.
INTERNATIONAL ORDERS
Please note the following important information regarding international orders:
- Lubes and liquid products cannot be shipped internationally. If you purchase a gift set that includes a lubricant, we will get in touch with you to arrange a replacement for the item.
- Orgasm Vibe holds no responsibility for any fees or taxes imposed by your country, including customs fees or tariffs. Any such charges are the sole responsibility of the customer.
- It is essential for customers to research and be aware of the customs and regulations of the destination country. We cannot be held accountable if the products are turned away at customs, if the country has restrictions against the import of adult products, or if the possession of adult products is considered illegal, either generally or specifically, in that country. It is the customer’s responsibility to understand and comply with the policies of the country they are shipping to.
- We advise all customers to thoroughly investigate the customs and import regulations of their respective countries before placing an international order with ORGASM VIBE. It is crucial to ensure that the items you wish to order are permissible in the destination country to avoid any issues with the delivery or possession of the products.
Return and Refund Policy
At Orgasm Vibe, we strive to provide you with the best shopping experience possible. We offer detailed product descriptions, measurements, and photos to help you make informed decisions. Before making a purchase, please carefully read the product descriptions and specifications. If you need more information about any product, feel free to contact us at info@orgasmvibe.com.
For Cancellations
If you wish to cancel your order, please contact Orgasm Vibe at info@orgasmvibe.com within 24 hours of your purchase to receive a free cancellation. Refunds for canceled orders will be processed within 5-7 business days, depending on your bank’s transfer process.
For Returns
- Once 24 hours have passed and your purchase has been processed and shipped, you can still initiate a return. To return your purchase, please follow these steps:
- Wait for the package to be delivered to you.
- Click here to access and fill out the return request form.
- Mail your unopened merchandise back to us.
- A 15% restocking fee will be applied to the payment of your return request.
- Please note that the return shipping costs will be your responsibility, and we recommend using a reliable shipping method with tracking to ensure the package reaches us safely.
- Our team will process your return request and refund the applicable amount once we receive the returned merchandise and verify its condition.
- If you have any questions or concerns regarding our return and refund process, please don’t hesitate to contact us at info@orgasmvibe.com. Your satisfaction is our priority, and we’re here to assist you throughout the process.
- Thank you for choosing Orgasm Vibe for your shopping needs. We value your satisfaction and aim to make the return process as smooth as possible.
- Please keep in mind that the return and processing period may take up to 3-4 weeks from the time we receive your returned merchandise. Rest assured that our team is diligently working to handle your return promptly and efficiently.
- If you have any inquiries or concerns about the status of your return during this time, feel free to reach out to us at info@orgasmvibe.com. Our customer support team is available to provide updates and assist you with any questions you may have.
- We appreciate your patience and cooperation throughout this process. Your satisfaction is of utmost importance to us, and we look forward to resolving any issues you may have with your purchase.
NOTE
Please take note of the following important points regarding our return and warranty policies:
Returns and Exchanges
- We cannot accept returns or exchanges on items that have been opened or used.
- All products are covered under a 1-year Warranty. To register for the warranty, please click here.
- To initiate a return, a pre-authorization and return request form are required. Please ensure to follow this process for all returns.
Shipping Fee for Returns
For orders that have already been fulfilled and for which a return request was filed 24 hours after purchase, the shipping fee for returns will be paid by the customers. This amount will be deducted from the total refund amount.
Final Sale Discount Items
- All items purchased under final sale discounts are non-refundable and cannot be returned.
Defective Products and Warranty
- We offer a 1-year warranty for our products, providing options for exchange or replacement. To claim the warranty online, please click here.
- If you encounter any issues with a product covered under the warranty, kindly contact our customer service team. They will guide you on how to troubleshoot the problem. Make sure to provide your order ID for faster assistance.
We strive to ensure a smooth and satisfactory shopping experience for all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team at info@orgasmvibe.com. We are here to help and provide support as needed.