Thank you for choosing Orgasm Vive! We stand behind the quality of our products and offer a 1-year warranty to ensure your satisfaction. Please read the following information on how to claim warranty for your purchase:
- Warranty Coverage: Our 1-year warranty covers manufacturing defects and malfunctions in materials or workmanship. It does not cover damages caused by misuse, improper handling, or normal wear and tear.
- Warranty Registration: To activate your warranty, please register your purchase on our website within 30 days of the purchase date. Provide your name, contact information, and the product’s serial number, if applicable.
- Warranty Claim Process: If you encounter any issues with your Orgasm Vive product during the warranty period, follow these steps to submit a warranty claim:
a. Contact Customer Support: Reach out to our customer support team via email at support@orgasmvive.com or through our toll-free helpline at (XXX) XXX-XXXX. Describe the issue you are facing and provide your order details.
b. Assessment and Resolution: Our customer support team will guide you through troubleshooting steps to determine if the issue can be resolved without a return. If the product needs to be returned, we’ll provide instructions for the return process.
c. Return Authorization: If deemed necessary, we’ll issue a Return Authorization (RA) number. This number is essential for processing your warranty claim. Please do not return any products without an RA number.
d. Return Shipment: Pack the product securely in its original packaging or equivalent, along with the RA number clearly marked on the outside. Ship the item to our designated address. You’ll be responsible for the shipping costs.
e. Inspection and Resolution: Upon receiving the returned item, our technical team will inspect it thoroughly. If the issue is covered under warranty, we’ll repair or replace the product as needed.
- Warranty Exclusions: The warranty does not cover damages caused by improper use, negligence, or any alterations made to the product. Additionally, it does not cover any indirect or consequential damages arising from the use of our products.
- Limited Warranty: Our warranty is limited to the original purchaser and is not transferable.
For any questions or concerns about our warranty policy, feel free to contact our customer support team. We are dedicated to providing you with a delightful shopping experience and will assist you with any warranty-related matters promptly.
Note: Please review our Terms and Conditions for further details on warranty coverage and our general policies.
Thank you for choosing Orgasm Vive! We appreciate your business and look forward to serving you with our high-quality products and exceptional customer service.